Shipping Policy

Effective Date: July 3, 2026

Welcome to KavioFirst. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and deliver your purchases.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During peak seasons, festivals, or promotional sales, order processing may take slightly longer.

Shipping Timeline

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–10 business days

Delivery timelines may vary depending on your location, courier partner, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment.
Free shipping offers may be available on selected products or order values and will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, you will receive a confirmation message containing your tracking details. You can use the tracking number to monitor your shipment through our courier partner's website.

Delivery Attempts

Our courier partners generally make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or failed delivery attempts, the package may be returned to us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. KavioFirst is not responsible for delays or delivery failures caused by incorrect or incomplete shipping details.

Damaged or Missing Packages

If your package arrives damaged or appears to be tampered with:

Do not accept the package if possible.
Contact us within 24 hours of delivery.
Share your order number along with photos of the package and product to help us resolve the issue quickly.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to weather conditions, courier issues, public holidays, natural disasters, or other unforeseen events. We appreciate your patience in such situations.